Mashī Mobility
ON THE WAY
Effective Date: May 15, 2026
Last Updated: May 15, 2026
Welcome to Mashī Mobility ("Mashī," "we," "our," or "us").
These Terms & Conditions ("Terms") govern your access to and use of:
By accessing or using Mashī services, you agree to be bound by these Terms.
If you do not agree to these Terms, you should not use Mashī services.
To use Mashī services, you must:
Additional eligibility requirements may apply for drivers, partners, or commercial accounts.
Mashī Mobility is a technology platform that facilitates connections between riders, drivers, transportation providers, and related services.
Mashī does not independently provide transportation services unless explicitly stated otherwise.
Drivers and transportation providers may operate as independent contractors, independent operators, or separate service providers subject to applicable laws and operational arrangements.
Users may be required to create an account to access certain services.
You agree to:
Users are responsible for activities occurring under their accounts.
Mashī reserves the right to suspend or terminate accounts that violate these Terms or create operational, safety, or legal concerns.
Riders agree to:
Riders may not:
Drivers using Mashī services agree to:
Drivers may be subject to:
Mashī reserves the right to suspend or remove drivers for safety, compliance, legal, or operational reasons.
Safety is a shared responsibility among all platform users.
Users agree to:
Mashī may investigate safety complaints, incidents, fraud reports, or policy violations.
Mashī may suspend or terminate accounts where necessary to protect users, the platform, or public safety.
Users agree to pay applicable charges associated with rides and related services.
Charges may include:
Prices may vary based on:
Supported payment methods may include:
Users are responsible for ensuring valid payment methods and sufficient funds where applicable.
Ride cancellation policies may vary depending on:
Certain cancellations may result in cancellation fees.
Refund requests may be reviewed on a case-by-case basis.
Mashī reserves discretion regarding promotional credits, adjustments, and operational refunds.
Mashī strives to maintain reliable services but does not guarantee uninterrupted availability.
Services may be affected by:
Certain features may vary by region, market, or service type.
Users acknowledge that:
Mashī is not responsible for limitations caused by telecommunications providers, device limitations, or connectivity disruptions.
Mashī may integrate with third-party providers including:
Use of third-party services may also be subject to separate terms and privacy policies.
Mashī is not responsible for third-party systems outside its reasonable control.
All Mashī trademarks, branding, logos, software, interfaces, and platform content are owned by Mashī Mobility or its licensors.
Users may not:
without prior written authorization.
Users may submit:
Users grant Mashī a non-exclusive right to use such content for:
Users remain responsible for content they submit.
Mashī may monitor accounts and platform activity to detect:
Mashī may:
where reasonably necessary.
To the maximum extent permitted by applicable law, Mashī Mobility shall not be liable for:
Transportation services inherently involve real-world risks.
Users acknowledge and accept such risks when using the platform.
Mashī does not guarantee:
Platform availability may vary by region and operational conditions.
Users agree to indemnify and hold Mashī Mobility harmless from claims, damages, liabilities, and expenses arising from:
Use of Mashī services is also governed by the Mashī Privacy Policy.
Users acknowledge that certain information may be collected, processed, and used in accordance with applicable privacy practices.
Mashī may suspend or terminate access to services at its discretion where necessary to:
Users may discontinue use of services at any time.
Certain obligations may survive termination.
Mashī Mobility may update these Terms periodically.
Updated versions will be posted on the platform with revised effective dates.
Continued use of the services after updates may constitute acceptance of revised Terms.
These Terms shall be governed by applicable laws of the relevant operating jurisdiction unless otherwise required by law.
Additional local transportation, consumer protection, or regulatory requirements may apply depending on the country or region of operation.
