Mashī Mobility ("Mashī," "we," "our," or "us") is committed to protecting the privacy and personal information of riders, drivers, partners, website visitors, and users of our services.
This Privacy Policy explains how we collect, use, disclose, store, and protect information when you use:
the Mashī mobile applications
the Mashī website
driver and partner portals
front-office and support systems
related transportation and mobility services
By accessing or using Mashī services, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
2.1 Information You Provide
We may collect information you voluntarily provide, including:
Account Information
full name
phone number
email address
profile photo
password or authentication credentials
Driver Information
government-issued identification documents
driver’s license information
vehicle registration
insurance documentation
vehicle photos
driver profile details
Payment Information
mobile money details
wallet information
transaction history
billing information where applicable
Communications
support requests
feedback submissions
reports and incident information
communications with customer support
2.2 Information Collected Automatically
When you use Mashī services, we may automatically collect:
Device Information
device type
operating system
device identifiers
app version
browser information
Location Information
real-time GPS location
pickup and drop-off locations
route information
approximate location data
Usage Information
ride activity
trip duration
app interactions
feature usage
session activity
log data
Connectivity Information
network status
signal quality
offline synchronization data
3. How We Use Information
We use collected information to:
provide ride-hailing and mobility services
connect riders and drivers
process payments and transactions
verify identity and driver eligibility
improve platform safety and trust
provide customer support
send service notifications and updates
prevent fraud and unauthorized activity
monitor platform performance
improve products and services
comply with legal obligations
4. Location Data & Ride Information
Location information is essential to providing Mashī services.
We may use location information to:
match riders with nearby drivers
calculate routes and pricing
support trip tracking and navigation
improve safety features
provide ride history and receipts
analyze operational performance
Location services may continue during active rides or while driver mode is enabled.
Users may be able to limit location permissions through device settings, though certain services may not function properly without location access.
5. Identity Verification & Safety
To support platform trust and safety, Mashī may collect and process verification-related information including:
identity documents
vehicle documents
insurance information
profile verification data
ride and incident reports
This information may be used to:
verify eligibility
review compliance
investigate incidents
improve operational safety
prevent fraud and misuse
6. How We Share Information
Mashī does not sell personal information.
We may share information in limited circumstances including:
With Riders and Drivers
To facilitate trips, we may share:
first names
profile photos
vehicle details
pickup/drop-off details
trip status information
With Service Providers
We may share information with vendors and providers that support:
cloud infrastructure
payment processing
SMS and communication services
customer support systems
analytics and operational tools
With Legal Authorities
We may disclose information where required by:
applicable law
court order
legal process
regulatory obligations
safety investigations
Business Transactions
Information may be transferred in connection with:
mergers
acquisitions
restructuring
financing transactions
7. Data Storage & Security
Mashī implements reasonable administrative, technical, and organizational safeguards designed to help protect user information.
Security measures may include:
encrypted communications
access controls
authentication protections
secure cloud infrastructure
logging and monitoring systems
restricted administrative access
However, no technology system or internet transmission can be guaranteed completely secure.
Users are responsible for protecting their account credentials and devices.
8. Data Retention
We retain information for as long as reasonably necessary to:
provide services
maintain records
comply with legal obligations
resolve disputes
enforce agreements
improve operational safety
Retention periods may vary depending on:
account status
legal requirements
operational needs
safety investigations
9. User Rights & Choices
Depending on applicable laws and jurisdictions, users may have rights to:
access personal information
update account information
request correction of inaccurate information
request deletion of certain data
manage notification preferences
control certain location permissions
Requests may be subject to operational, legal, and safety-related limitations.
10. Cookies & Similar Technologies
Mashī websites and web applications may use:
cookies
local storage
analytics technologies
session identifiers
These technologies help:
improve functionality
remember preferences
analyze usage
enhance performance
support security
Users may manage certain cookie preferences through browser settings.
11. Third-Party Services
Mashī services may integrate with third-party providers including:
payment processors
mapping services
SMS providers
authentication providers
cloud infrastructure vendors
Third-party services may maintain separate privacy policies and practices.
Mashī is not responsible for third-party privacy practices outside our control.
12. Children's Privacy
Mashī services are not intended for individuals below the age permitted under applicable local laws to use transportation or digital platform services independently.
We do not knowingly collect personal information from children without appropriate legal authorization.
13. International Operations
Mashī Mobility may operate across multiple countries and jurisdictions.
Information may be processed or stored in countries outside a user's country of residence, subject to applicable legal and operational requirements.
14. Platform Safety & Monitoring
To support operational integrity and safety, Mashī may monitor:
ride activity
support interactions
platform usage
account activity
fraud indicators
compliance-related activity
Such monitoring may be used to:
investigate incidents
improve platform security
enforce policies
protect users and the platform
15. Changes to This Privacy Policy
Mashī may update this Privacy Policy periodically to reflect:
service changes
legal requirements
operational improvements
safety enhancements
Updated versions will be posted on our website or applications with revised effective dates.
Continued use of the services after updates may constitute acceptance of the revised policy.
16. Contact Us
If you have questions regarding this Privacy Policy or Mashī's privacy practices, please contact:
